One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child learns differently, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we've become an essential solution for 90% of U.S. K-12 schools and serve +25 million users.
The Role:
As the Director of Customer Support, you will own Newsela’s Customer Support program to deliver a scaleable, best-in-class support experience to our educators. You will inspire, motivate, grow, and retain a terrific full-time and temporary talent. You’ll lead the charge to build, test, deploy, and track customer support strategies to ensure our customer satisfaction and productivity goals are met. You’ll also be responsible for assessing our existing processes, technologies, priorities, and strategy to enhance our team’s ability to deliver actionable feedback and reporting, in addition to excellent customer experience. You will also strive to continually improve the overall customer facing operations by building a strategic vision of our support pages.
Why You’ll Love This Role:
Support is Newsela’s front line, speaking with customers in moments of urgency and impact. Your work will directly empower our Support...
Aug 27, 2020
Full time
The Role:
As the Director of Customer Support, you will own Newsela’s Customer Support program to deliver a scaleable, best-in-class support experience to our educators. You will inspire, motivate, grow, and retain a terrific full-time and temporary talent. You’ll lead the charge to build, test, deploy, and track customer support strategies to ensure our customer satisfaction and productivity goals are met. You’ll also be responsible for assessing our existing processes, technologies, priorities, and strategy to enhance our team’s ability to deliver actionable feedback and reporting, in addition to excellent customer experience. You will also strive to continually improve the overall customer facing operations by building a strategic vision of our support pages.
Why You’ll Love This Role:
Support is Newsela’s front line, speaking with customers in moments of urgency and impact. Your work will directly empower our Support...
The Role
The Manager, Go-To-Market Strategy, Small Business Segment will lead the charge in building strategy and programs to support Newsela’s sales targets at the school level. Your role will encompass understanding the market segment, defining goals and KPIs, and working with team members across sales, operations, marketing, data, product and customer success to develop an end-to-end strategy that leverages automation and scale to achieve school sales targets and use this segment to further propel our district strategy. You’ll also help lead the deployment of an e-commerce self-service strategy that will allow schools purchase power at their fingertips. Additionally, you’ll work across teams to help refine our forecasting and reporting, focusing on accountability and automation.
Why You’ll Love This Role
You will get to help architect the future of education, enhance how districts and teachers engage students, and provide...
Aug 27, 2020
Full time
The Role
The Manager, Go-To-Market Strategy, Small Business Segment will lead the charge in building strategy and programs to support Newsela’s sales targets at the school level. Your role will encompass understanding the market segment, defining goals and KPIs, and working with team members across sales, operations, marketing, data, product and customer success to develop an end-to-end strategy that leverages automation and scale to achieve school sales targets and use this segment to further propel our district strategy. You’ll also help lead the deployment of an e-commerce self-service strategy that will allow schools purchase power at their fingertips. Additionally, you’ll work across teams to help refine our forecasting and reporting, focusing on accountability and automation.
Why You’ll Love This Role
You will get to help architect the future of education, enhance how districts and teachers engage students, and provide...
The Role
The Senior Manager, Business Planning and SMB/School Strategy will lead the charge in building strategy and programs to support Newsela’s sales targets at the school level. Your role will encompass understanding the market segment, defining goals and KPIs, and working with team members across sales, operations, marketing, data, product and customer success to develop an end-to-end strategy that leverages automation and scale to achieve school sales targets and use this segment to further propel our district strategy. You’ll also help lead the deployment of an e-commerce self-service strategy that will allow schools purchase power at their fingertips. Additionally, you’ll work across teams to help refine our forecasting and reporting, focusing on accountability and automation.
Why You’ll Love This Role
You will get to help architect the future of education, enhance how districts and teachers engage students, and provide...
Aug 27, 2020
Full time
The Role
The Senior Manager, Business Planning and SMB/School Strategy will lead the charge in building strategy and programs to support Newsela’s sales targets at the school level. Your role will encompass understanding the market segment, defining goals and KPIs, and working with team members across sales, operations, marketing, data, product and customer success to develop an end-to-end strategy that leverages automation and scale to achieve school sales targets and use this segment to further propel our district strategy. You’ll also help lead the deployment of an e-commerce self-service strategy that will allow schools purchase power at their fingertips. Additionally, you’ll work across teams to help refine our forecasting and reporting, focusing on accountability and automation.
Why You’ll Love This Role
You will get to help architect the future of education, enhance how districts and teachers engage students, and provide...
The Role
The Manager, (SMB) Small/Medium Business Strategy will lead the charge in building strategy and programs to support Newsela’s sales targets at the school level. Your role will encompass understanding the market segment, defining goals and KPIs, and working with team members across sales, operations, marketing, data, product and customer success to develop an end-to-end strategy that leverages automation and scale to achieve school sales targets and use this segment to further propel our district strategy. You’ll also help lead the deployment of an e-commerce self-service strategy that will allow schools purchase power at their fingertips. Additionally, you’ll work across teams to help refine our forecasting and reporting, focusing on accountability and automation.
Why You’ll Love This Role
You will get to help architect the future of education, enhance how districts and teachers engage students, and provide time-saving...
Aug 27, 2020
Full time
The Role
The Manager, (SMB) Small/Medium Business Strategy will lead the charge in building strategy and programs to support Newsela’s sales targets at the school level. Your role will encompass understanding the market segment, defining goals and KPIs, and working with team members across sales, operations, marketing, data, product and customer success to develop an end-to-end strategy that leverages automation and scale to achieve school sales targets and use this segment to further propel our district strategy. You’ll also help lead the deployment of an e-commerce self-service strategy that will allow schools purchase power at their fingertips. Additionally, you’ll work across teams to help refine our forecasting and reporting, focusing on accountability and automation.
Why You’ll Love This Role
You will get to help architect the future of education, enhance how districts and teachers engage students, and provide time-saving...
The Role:
The Key Account Representative is a role tasked with targeting and growing our Top 150 Districts across the country. You will own Key Account clients and a book of 25+ prospective Key Accounts within your territory. You will develop deep, meaningful connections with District stakeholders and decision makers creating true business relationships to become a trusted partner. The ideal candidate will understand the complexities of navigating the 150+ Largest Districts political climates and conflicting departmental goals. You have had success mapping customer needs and goals to product offerings and get to yes by creating value for their clients. You will understand how to map the Newsela product offering to District needs and create value for their buyers that will unlock pilots and expansion opportunities within these key high revenue Districts.
Why You’ll Love This Role:
You will get to represent the future of education,...
Aug 27, 2020
Full time
The Role:
The Key Account Representative is a role tasked with targeting and growing our Top 150 Districts across the country. You will own Key Account clients and a book of 25+ prospective Key Accounts within your territory. You will develop deep, meaningful connections with District stakeholders and decision makers creating true business relationships to become a trusted partner. The ideal candidate will understand the complexities of navigating the 150+ Largest Districts political climates and conflicting departmental goals. You have had success mapping customer needs and goals to product offerings and get to yes by creating value for their clients. You will understand how to map the Newsela product offering to District needs and create value for their buyers that will unlock pilots and expansion opportunities within these key high revenue Districts.
Why You’ll Love This Role:
You will get to represent the future of education,...
The Role
The Growth Sales Program Manager will lead the charge in building strategy and programs to support Newsela’s sales targets. You will work closely with our Chief Customer Success Officer, customer support team, and team of regional sales managers to build state-specific, regional, and national growth strategy programs that support pipeline growth. You’ll be an expert on the K-12 education market, drawing on your understanding of funding, state initiatives, demographics, standards of adoption, and the overall K-12 education landscape to work with our Marketing team to develop and manage state- and school district-level action plans that enable our sales reps to achieve their territory quota. You’ll also work closely with our sales organization to refine our forecasting and reporting, focusing on accountability and enhancing our predictive sales models.
Why You’ll Love This Role
You will get to help architect the future...
Aug 27, 2020
Full time
The Role
The Growth Sales Program Manager will lead the charge in building strategy and programs to support Newsela’s sales targets. You will work closely with our Chief Customer Success Officer, customer support team, and team of regional sales managers to build state-specific, regional, and national growth strategy programs that support pipeline growth. You’ll be an expert on the K-12 education market, drawing on your understanding of funding, state initiatives, demographics, standards of adoption, and the overall K-12 education landscape to work with our Marketing team to develop and manage state- and school district-level action plans that enable our sales reps to achieve their territory quota. You’ll also work closely with our sales organization to refine our forecasting and reporting, focusing on accountability and enhancing our predictive sales models.
Why You’ll Love This Role
You will get to help architect the future...
The Role
The Manager of Sales Development will help lead the growth engine of our sales team. Partnering with other sales leaders in our customer organization, you will drive success through coaching your team of Sales Development Representatives. You’ll be a key player in leveling up our ability to have strategic conversations with District and School Administrators. Reporting to the Senior Manager of Sales Development, you will also be responsible for designing strategy. You will continuously improve territory performance and goal achievement.
Why You’ll Love This Role
You will have the opportunity to develop a team on the front lines of initiating partnerships with K-12 schools and districts. Your work will directly enable business growth, bringing our products schools nationwide and providing time-saving approaches that allow educators to design customized learning for different levels of learners. In addition to contributing to...
Aug 27, 2020
Full time
The Role
The Manager of Sales Development will help lead the growth engine of our sales team. Partnering with other sales leaders in our customer organization, you will drive success through coaching your team of Sales Development Representatives. You’ll be a key player in leveling up our ability to have strategic conversations with District and School Administrators. Reporting to the Senior Manager of Sales Development, you will also be responsible for designing strategy. You will continuously improve territory performance and goal achievement.
Why You’ll Love This Role
You will have the opportunity to develop a team on the front lines of initiating partnerships with K-12 schools and districts. Your work will directly enable business growth, bringing our products schools nationwide and providing time-saving approaches that allow educators to design customized learning for different levels of learners. In addition to contributing to...
The Role The Field Sales Manager is responsible for managing the sales team, and all associated elements of sales execution for the region. You will be responsible for owning and managing overall pipeline creation and stage management, achieving or exceeding quarterly and annual revenue targets, ensuring your team is adequately onboarded and trained to become effective Newsela sellers, developing regional strategies to support securing new and upsell business, and developing relationships with key districts. Why You'll Love This Role You will have the opportunity to further develop a strong team who is having success winning partnerships with K-12 schools and districts. Your work will directly enable the business to strengthen our footprint, bringing our products schools nationwide and providing time-saving approaches that allow educators to design customized learning for different levels of learners. In addition to contributing to an incredible mission, you will get to...
Aug 27, 2020
Full time
The Role The Field Sales Manager is responsible for managing the sales team, and all associated elements of sales execution for the region. You will be responsible for owning and managing overall pipeline creation and stage management, achieving or exceeding quarterly and annual revenue targets, ensuring your team is adequately onboarded and trained to become effective Newsela sellers, developing regional strategies to support securing new and upsell business, and developing relationships with key districts. Why You'll Love This Role You will have the opportunity to further develop a strong team who is having success winning partnerships with K-12 schools and districts. Your work will directly enable the business to strengthen our footprint, bringing our products schools nationwide and providing time-saving approaches that allow educators to design customized learning for different levels of learners. In addition to contributing to an incredible mission, you will get to...
