Enhanced Recovery Company LLC

ERC is a leading global business process outsourcing provider of customer experience solutions. We are a full service, end-to-end contact center provider for every aspect of the customer lifecycle. Across domestic, nearshore, international locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. It’s not a mission statement. It’s an unwavering commitment from each one of us. So whether we’re providing recovery, customer care, technical support, market research or any other customer experience service, we’ll continue to invest in technology, tools and talent, while leveraging best-in-class analytics and business intelligence. We won’t just check the boxes. We’ll keep pushing, keep innovating, enhancing our services, so we can enhance the lives of those we serve.

ERC Fast Facts:

•Founded in 1999 •Headquartered in Jacksonville, FL

•Nationally Licensed and Bonded in all 50 States

•Minority Owned Business with NMSDC certificate

•Co-Founders, Kirk Moquin and Mark Thompson, were awarded the prestigious Ernst & Young Entrepreneur Of The Year® 2010 Award in the Financial Services category for the state of Florida

•ISO 27001:2013 Certified

•ISO 9001:2015 Certified

•SSAE18 Certified

 •PCI Certified

•HIPAA Compliant

•Data network structure rated CAT5 and at COLO bunkered facility