Forethought Technologies, Inc

Use AI to accurately solve customer issues

Forethought empowers your customer support team with Agatha, your AI-powered agent, who confidently automates the simple and assists with the complex.

Agatha Solve

Automatically answer common, repetitive tickets and reduce your agents' workload.

Self service
Help customers at multiple touch points, including email, help center, and more.

Resolve simple issues
Offer customers the information they need to resolve simple issues like how to reset a password or changing account settings.

Help more customers faster
With recurring tickets out of the way, focus your attention on resolving other tickets more quickly.

How Agatha Works

Agatha is an AI-powered customer support agent who uses machine learning and natural language understanding to immediately respond to customers to resolve simpler issues, automate repetitive routing that agents spend valuable time doing, and provide real-time assistance and insights to agents and managers as they work to resolve issues more efficiently.

Get More From Your Customer Support

Get agents up to speed and replying to customers faster and with higher accuracy.

Onboard Agents Seamlessly

Decrease first response time and average handle time so you can close cases faster.

Solve Tickets Faster

Keep customers happy by giving them the answers they’re looking for more quickly.

Improve Customer Satisfaction

Route and escalate tickets instantly, matching customer issues with the right agent.

Eliminate Manual Routing

Reduce agent workload and ticket volume by tackling recurring issues more efficiently.

Simpler Customer Service
 

 

 

Forethought Technologies, Inc Remote
Aug 27, 2020
Full time
Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought’s mission is to "enable everyone to be a genius at their job". We're building AI-driven user experiences that embed information into employee workflows, starting with our AI solution for customer support agents: Agatha.   Forethought has raised over $10M in VC funding from top-investors including New Enterprise Associates (NEA), Village Global (the venture firm backed by Mark Zuckerberg, Bill Gates, and Reid Hoffman), K9 Ventures, and the CEOs of Robinhood, Front, and Carta. In 2018, Forethought launched and won at TechCrunch Disrupt -- the world's most prestigious startup competition -- and was featured in Forbes 30 Under 30.   We are building the future of unstructured information in the enterprise, tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there. We are currently looking for rockstar account executives. Minimum...