Forethought empowers your customer support team with Agatha, your AI-powered agent, who confidently automates the simple and assists with the complex.
Automatically answer common, repetitive tickets and reduce your agents' workload.
Help customers at multiple touch points, including email, help center, and more.
Resolve simple issues
Offer customers the information they need to resolve simple issues like how to reset a password or changing account settings.
Help more customers faster
With recurring tickets out of the way, focus your attention on resolving other tickets more quickly.
Agatha is an AI-powered customer support agent who uses machine learning and natural language understanding to immediately respond to customers to resolve simpler issues, automate repetitive routing that agents spend valuable time doing, and provide real-time assistance and insights to agents and managers as they work to resolve issues more efficiently.
Get agents up to speed and replying to customers faster and with higher accuracy.Onboard Agents Seamlessly
Decrease first response time and average handle time so you can close cases faster.Solve Tickets Faster
Keep customers happy by giving them the answers they’re looking for more quickly.Improve Customer Satisfaction
Route and escalate tickets instantly, matching customer issues with the right agent.Eliminate Manual Routing
Reduce agent workload and ticket volume by tackling recurring issues more efficiently.Simpler Customer Service