Working Solutions is a leader in on-demand contact center outsourcing, with operations in the United States and Canada. Started in 1996, its clients include FORTUNE 500 companies, mid-sized businesses and franchisors. Industries served span consumer services, healthcare, retail and travel. A woman-owned business led by chief executive Kim Houlne, Working Solutions is seen as an innovator in remote workforces and a pioneer of the gig economy. Through its core team of employees and network of 110,000+ independent contractors, the company provides onshore contact center solutions in customer care, sales and tech support—often with double-digit results.

 

Workforce quality

There is a lot to be said for a workforce with positive emotional connections to a thriving culture. The results aren't just anecdotal. Increased sales, reduced credit card churn, and elegant productive time, avoiding the superfluous scheduling nature of full-time employees.

In the virtual classroom of Working Solutions University™, certified educators teach agents about a client’s business, culture and customers. Our diverse talent pool of brand cheerleaders specialize in the industries we serve.

Recognized leader—enterprise shortlist

Recently, industry analyst Ovum ranked us among the leaders in home-based outsourcers. Ovum puts Working Soluions on the enterprise shortlist for service providers, stating the company“…will remain a top-line vendor in the home agent space for the foreseeable future.”

Success in business is about relationships—working with people you trust, count on, who step up and deliver. Consistently. We’ve done that for almost 20 years. We call it staying power. Our clients and customers call it proven.

Partner with the highest rated contact center outsourcer to be with you when you need a fast-flex customer service operation, focused on the customers you serve and

 

 

Working Solutions Remote
Sep 27, 2020
Full time
This is a remote, independent contractor role that will handle lead qualifications and help convert leads into clients through phone, email and/or live chat support. Identifies and resolves problems, as well as provides a consultative sales approach regarding various options to guide callers to the right solutions for their individual needs. Works in a fast-paced, work-at-home, sales environment.   Practicing excellent verbal and written communication skills. Providing top-notch, customer-service skills while guiding callers to the right solutions for their specific needs. Researching, navigating and independently locating answers from webpages and resources in a variety of situations. Exercising strong, multitasking skills while navigating through multiple websites and being available for incoming calls.   Education and Experience: At least 1 to 2 years of experience in a high-volume sales role (i.e. call center, retail or similar...