Inside Sales Representative

  • Tonal
  • Remote
  • May 21, 2020
Full time   Consumer Products and Services

Job Description

Who We Are

Tonal has built the world’s most intelligent fitness system that is changing the way people work out at home. Tonal is a fresh approach to fitness that leverages hardware, software, video content, and artificial intelligence. Everyone who’s used our product, from professional athletes to fitness enthusiasts, has fallen in love.

At Tonal, we are applying our collective knowledge and creativity to re imagine fitness. We know firsthand that too many hurdles stand between each of us and our fitness goals. Drawing on decades of research and a diverse team of experts, we have created the most advanced strength training system available that makes working out more efficient, effective, and engaging.

We're passionate about building products that transform people's lives.


As a member of Tonal’s Inside Sales team, this role is focused on achieving and growing measurable sales results from an existing customer database and inbound leads. Reporting to the Director of Inside Sales, you will educate and skillfully guide customers through the Tonal buying experience while ensuring the highest level of quality, customer care, and integrity through interactions via email, phone, and live chat.

The ideal candidate is goal-driven, possesses superior communication and interpersonal skills, and the ability to build awareness and understanding to Tonal’s customers. This person should have an understanding of the fitness industry and the ability to effectively communicate Tonal's differentiated offering through education and inspiration.

What You Will Do

  • Become an expert in Tonal’s product and adapt quickly to suit customer needs - asking probing questions and overcoming customer objections and rejection will be critical to your success
  • Educate, strategize, and successfully sell Tonal through a high volume of sales calls, email response, and live webchat
  • Achieve and consistently exceed monthly sales goals
  • Stay organized and manage your sales pipeline effectively in order to achieve your goals - you understand the importance of sales numbers
  • Listen and engage with our customers, surfacing relevant learnings to share with the team

Who You Are

  • 2-3 years of professional experience in a high-volume, customer-facing role with experience in sales, customer service, or customer success
  • Experience responding to inbound customer inquiries via phone, email, and live chat
  • Self-starter who is able to iterate quickly and work well with a team
  • A strong writer and clear communicator, who can implement sales strategies for complicated and complex products

Extra Credit

  • Experience in the fitness or sports industry

Sales Role

Inside Sales