Quality Manager (REMOTE)

  • Yurek Pharmacy Limited
  • Remote
  • May 27, 2020
Full time   Healthcare

Job Description

For over 50 years, Yurek has set the standard of pharmaceutical care in Southwestern Ontario. From product and medication recommendations, to community outreach programs, to diabetes consultations and flu shots, we are committed to providing you superior products, advice, and services to help you get the most out of life.

Yurek Specialties Limited is a state-of-the-art processing facility in London, ON, which features the latest equipment to support the processing, production, and delivery of medical supplies and infusion equipment, along with related supplies, to the entirety of the approved South West Community Care Access Centre region. This encompasses the Elgin, Norfolk, Oxford, London-Middlesex, Huron, Perth, Grey, Bruce and Grand River counties.

We currently have an opening for an organized and self-driven Quality Manager who is passionate about quality and lean manufacturing, highly collaborative, and focused on helping Yurek improve and succeed. Reporting to the Director of HR & Quality, the incumbent will participate in all aspects of the Quality System to ensure compliance with company, ISO, and regulatory standards, and product/service specifications. This includes monitoring quality managements systems, the development of quality practices, and the achievement of measurable objectives.

Duties and Responsibilities:

  • Ensures compliance with ISO standards, corporate quality standards, site policies/procedures, regulatory requirements and industry standards.
  • Reports any substantial variances to internal policies and procedures and achievement of measurable objectives to Senior Management.
  • Provides assistance with complaints, deviations, change controls
  • Partners closely with stakeholders to understand and deliver on all records within timelines and escalate when necessary.
  • Participate in cross functional teams as required to provide consultative support on quality related issues. Provides support with investigations and resolution of discrepancies e.g. Quality Incidents (ISO database) investigation and resolution: Assures completeness of problem-solving in terms of root cause analysis , action taken, and verification of effectiveness.
  • Assists with the analysis and investigation of customer complaints
  • Utilize both Corporate and local systems for management, investigation and reporting of customer complaints
  • Ensures that all complaints are closed within specified time frames
  • Support resolvers to find root causes and resolutions for complaints, non-conformity or potential problems.
  • Initiates and generates Quality Improvement Activity to reduce waste and to increase effectiveness and efficiency.
  • Develops and maintains Quality Manual and Quality Procedures to maintain the Quality Management System in compliance with related standards and regulations.
  • Authors, tracks, review for adequacy: procedures, investigations, commitments (Regulatory Agency, investigation, audit, etc.), change controls, forms, logbooks, protocols and reports etc.
  • Provides guidance and standardized method to create policies & procedures and work standards. * Ensures that operational instructional documentation is up to date, compliant, and supports efficient production.
  • Reviews and approves qualification/verification protocols/reports, procedures, specifications, validation deviations and project validation/plans as required.
  • Reviews/approves of technology documentation including cleaning and process validation plans, protocols and reports.
  • Strong participation and leadership in improving efficiencies and to promote continuous improvement. Identifies and Implements Continuous Improvement opportunities.
  • Sets Quality Document Structure and Document Control System.
  • Ensures all quality documents are located in the proper locations and all documents are kept current.
  • Sets monitoring and control system for processes and services for efficient and effective business operation.
  • Analyses collected quality data with quality assurance tools. Support trending and compilation of investigation/system reports, customer complaints and audit listings in a timely manner.
  • Provides Quality Analysis Reports such as KPI Month End Report, CCAC Quarterly Report to related stakeholders and management review meeting to demonstrate quality status.
  • Sets up audit plan for internal and external auditing to ensure they meet required standards.
  • Support and participate in site self-inspections, internal audits, ISO, regulatory, and third-party audits.
  • Sets schedules and assists internal audit teams completing internal audits.
  • Review and approve internal audit reports.
  • Ensure internal audits are conducted as per internal audit schedule
  • Conduct Supplier audits as required. Liaise with Purchasing and Inventory Specialist to ensure all suppliers are audited as per the defined frequency.
  • Works with the external auditors to maintain 3rd party approval or certification and co-ordinates corrective actions required
  • Report internal and external audit results to management review meeting.
  • Provides quality tools and methods to department managers and/or other staff to improve their processes and services
  • Develops and provides quality training programs for all staff as needed. * Assist with maintaining equipment inventories, and calibration schedules.
  • Assist operations to identify, survey and/or analyse business data.
  • Maintain relevant industry knowledge and completes required training as required
  • Maintains the confidentiality of all records
  • Follows established Health and Safety Policies and Procedures; behaves in a proactive manner to resolve Health & Safety issues or concerns.
  • Assists both clients and other staff members as required.
  • Other duties as required.

Job Requirements:

  • Job related degree/diploma in business, operations or quality management.
  • Familiar with working in an ISO 9001:2015 environment.
  • Strong knowledge of quality tools and techniques, such as Lean, Six Sigma, SPC, QFD and Project Management
  • Intermediate to advanced computer skills (especially Excel.)
  • Very organized with strong prioritization and decision-making skills
  • Strong written and verbal communication skills.
  • Highly developed collaboration skills with high emotional intelligence
  • ASQ or equivalent quality certificate are preferred.
  • A minimum of three (3) years previous related experience in quality management and continuous improvement is preferred, experience in Lean Management and Six Sigma is strongly preferred.
  • Relevant experience in pharmaceutical, manufacturing, and/or health care would be a definite asset

Yurek has a very competitive compensation package and other perks including:

  • Opportunity to receive discretionary cash bonuses twice per year
  • Health/Dental/Life insurance benefits package, where the cost is shared between the employee and Yurek
  • Education Assistance Program for approved courses to upgrade knowledge/skills
  • Free coffee, tea, snacks, and fresh fruit available
  • Waived dispensing fees at pharmacy as well as being able to purchase all retail and home healthcare items at cost
  • Opportunity to work in a family business where you immediately are treated like family and have an opportunity to grow quickly

Candidates who are ready to immerse themselves and champion quality in our organization in a way that is practical, approachable, and collaborative are invited to submit their resume online on indeed.ca by June 2, 2020.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. In accordance with Freedom of Information and Protection of Privacy Act, personal information will only be used for candidate selection. Yurek is committed to a barrier-free respectful, and accessible work environment. Upon individual request, Yurek will endeavor to remove any barrier to the hiring process to accommodate those candidates with disabilities. Please inform us should accommodation be required at any point in the recruitment and selection process.


  • Work from home opportunities
  • Extended health care
  • Vision care
  • Disability insurance
  • Vacation & paid time off
  • Parental leave
  • Employee assistance programs
  • Flexible working hours
  • Dental care
  • Life insurance
  • Bonus scheme
  • On-site parking
  • Wellness programs
  • Company events & social hours
  • Education reimbursement

Job Types: Full-time, Permanent


  • ISO 9001:2015: 1 year (Required)
  • quality management: 3 years (Required)
  • Lean/Six Sigma: 1 year (Preferred)


  • Bachelor's Degree (Required)

Work remotely:

  • Temporarily due to COVID-19


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