Graphic Designer

  • SQM Group
  • Remote
  • May 28, 2020
Full time   Software

Job Description

SQM is a leading provider of customer experience management software for helping contact centers deliver great customer and employee experiences, powered by our mySQM™ CX Insights software. We specialize in helping organizations accurately measure and improve customer experience through the capture, analysis, and reporting of customer and employee feedback. SQM is headquartered out of Vernon, BC.

SQM is looking for candidates for a graphic designer position within our Digital Marketing department. The graphic designer will be working on SQM's digital marketing team as well as on our eLearning project for producing client-facing mySQM CX Insights training content.

SQM's mission is to help organizations improve their customer and employee experience performance – one individual at a time. The ideal candidate will have a customer-centric mindset that is aligned with our core values and mission statement. SQM promotes a culture of friendliness, collaboration, and teamwork.

The successful applicant will work closely with SQM's subject matter experts to gain an in-depth understanding of the best practices for providing world class customer experience and thus translate these practices into visual assets for SQM's marketing material, corporate website, and e-learning content within the mySQM software.

The graphic designer will be responsible for:
  • Studying design briefs and determine requirements
  • Conceptualizing visuals based on requirements
  • Preparing rough drafts and presenting ideas
  • Developing illustrations, logos and other designs using software or by hand
  • Using the appropriate colors and layouts for each graphic
  • Working with subject matter experts and creative director to produce final design
  • Testing graphics across various media
  • Amending designs after feedback
  • Ensuring final graphics and layouts are visually appealing and on-brand
To be a graphic designer with SQM, you should have the following qualifications and experience:
  • Proven graphic design experience
  • A strong portfolio of illustrations or other graphics
  • Familiarity with design software and technologies (such as Photoshop, Illustrator, Creative Suite)
  • A keen eye for aesthetics and details
  • Excellent communication and collaboration skills
  • Strong time management and organizational skills
  • Experience with eLearning authoring and video editing tools a plus
  • Degree/Diploma in Adult Education, Instructional Design, Adult Education or BC PIDP certificate (or equivalency with work experience)
This is a full-time, permanent position working from Vernon, which is currently a remote position working from home due to COVID-19. There is a possibility of remote working on a continual basis but must be located in Canada.

Some of the benefits of working at SQM are:
  • Competitive salary
  • Great benefits package starting on hire date
  • Three weeks’ vacation to start
  • 3 paid sick days per year
  • Flexible work schedules
We are an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons, regardless of race, religion, color, sex, age, national origin, disability, genetic information or any factor that is a prohibited consideration under applicable law.

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