Global Renewal Sales Representative Location: Schiphol-Rijk, NL

  • NetApp
  • Remote
  • Jun 25, 2020
Full time   Information Technology

Job Description

Job Summary

The Global Renewal Sales Representative is a key individual contributor on the Renewals team that consistently delivers industry leading renewal rates and more. The Renewals team is a culmination of high energy individuals who are relationship builders and passionate about customer loyalty.  This team is committed to bringing the right people together with the intention of securing and growing our revenue.  This role will manage an assigned set of our global accounts with a focus on maintaining and growing renewal rates and establishing relationships with a particular focus on retention, identifying opportunities for upselling and minimizing churn. You will own the end-to-end process for renewals sales in your assigned territory.  As a member of our rockstar team, you will demonstrate your ability to clearly articulate our value proposition, establish a winning renewal strategy/plan well in advance, sustain and renew products, and effectively manage an international book of business.

Job Requirements
  • Lead a set of global accounts, with the goal of renewing customers year over year and identifying service product up-sell opportunities
  • Ensure timely and accurate renewals are processed for your assigned accounts
  • Manage and maintain accurate forecasts in our sales systems every week
  • Coordinate with product sales, operations and legal teams on multi-million-dollar renewal agreements
  • Establish and grow key relationships with executive sponsors and decision makers 
  • Partner closely with Sales and Customer Success leadership to mitigate churn risk 
  • Effectively communicate the value of NetApp support, support portfolio offerings, and associated pricing to customers and partners
  • Uncover accounts at risk and develop plan to mitigate
  • Drive price negotiations with customers and product sales teams in multiple geographies, working with/through local resources
  • Recognize trends to help develop programs which maximize retention
  • Travel onsite to customers, partners, other locations up to 30%.
Qualifications Requirements
  • 7+ years of relevant experience (preferably channel sales/account management/renewals experience)
  • Excellent written and verbal communication skills: strong presentation & proposal experience.
  • Experience building trusted relationships with executive sponsors and decision makers
  • Establish and maintain effective working relationships with account managers, sales leaders, partners, internal teams
  • "Can-Do" approach to a data rich environment
  • Ability to lead contract and pricing negotiations on large opportunities with large data sets
  • Willing to lead knowledge sharing initiatives
  • Advanced MS Excel and PPT skills required.  Experience with SharePoint is a plus.
  • Good sense of humor, better yet, a great one.
  • A Bachelor of Arts of Science Degree is required or equivalent experience
  • 7+ years sales experience required, global account sales and renewal experience preferred

Sales Role

Account Management