Customer service and sales representative (eChat service)-Bilingual

  • Nordia
  • Remote
  • Sep 17, 2020
Full time   Consumer Products and Services Telecommunications

Job Description

Is an eChat representative position a career fit for you?
  • Can you efficiently communicate and influence others through online exchanges?
  • Do you see chatting as an effective way to provide support and recommendations?
  • Can you handle multiple tasks simultaneously?
Nordia is looking for sales and customer service agents to help customers purchase new products and manage their services through online exchanges. On a day-to-day basis, eChat representatives provide support and selling products to customers of Canada's largest communication company.

At Nordia, people are at the heart of our business, and our top priority is to provide a rewarding environment for our employees. That is why we are proud to offer the most competitive compensation in the industry, a stimulating work environment and excellent benefits. Our employees confirm it: according to the latest 2019 internal survey, 87% of them would recommend Nordia as an employer to their family and friends!

What you’ll do:
  • Respond to online interactions with customers seeking support and information related to products and services;
  • Based on customer’s needs, promote complementary products and services as a way to improve their experience and satisfaction;
  • When required, respond or reach out to a customer to complete a service request or close on a sale;
What you’ll need:
    • Be bilingual (French/English) or English-speaking
  • Available to work:
  • Monday – Friday 7:30am-11:00pm
  • Saturday-Sunday 9:00am-9:30pm
  • Minimal typing speed of 30 words/minute;
  • Able to multi-task (think, talk and type) in a fast-paced environment;
  • Comfortable to work in a computerized environment;
  • High school diploma (completed);
  • Previous customer service and/or sales experience (an asset).
What we offer:
  • Competitive base salary - $15.00 / hour (includes a $2.25 premium on worked hours);
  • Performance-based incentive;
  • Hourly premium for weekend hours;
  • Full time (up to 40 hours/ week);
  • Fully paid professional training and support to help you reach your potential;
  • Complete benefits plan after six months of service including:
  • Comprehensive insurance (medical, dental and life insurance);
  • Great discounts on telecommunications products and services.
Discover Nordia Moncton at: http://www.en.nordia.ca/moncton

Hiring date of October 5

Reference ID: 2524

Job Types: Full-time, Permanent

Salary: $43,515.00 per year

Additional pay:
  • Bonus pay
Experience:
  • sales: 1 year (Preferred)
Education:
  • Secondary School (Preferred)
Work remotely:
  • Temporarily due to COVID-19
 SH

Sales Role

Inside Sales