This is a remote, independent contractor role that will handle lead qualifications and help convert leads into clients through phone, email and/or live chat support. Identifies and resolves problems, as well as provides a consultative sales approach regarding various options to guide callers to the right solutions for their individual needs. Works in a fast-paced, work-at-home, sales environment.
Education and Experience:
Independent contractors on this program will need to successfully pass a background check to work. This check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.
We are currently not accepting independent contractors residing in California, New York, Pennsylvania or Washington.
The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
Working Solutions is a leader in on-demand contact center outsourcing, with operations in the United States and Canada. Started in 1996, its clients include FORTUNE 500 companies, mid-sized businesses and franchisors. Industries served span consumer services, healthcare, retail and travel. A woman-owned business led by chief executive Kim Houlne, Working Solutions is seen as an innovator in remote workforces and a pioneer of the gig economy. Through its core team of employees and network of 110,000+ independent contractors, the company provides onshore contact center solutions in customer care, sales and tech support—often with double-digit results.
There is a lot to be said for a workforce with positive emotional connections to a thriving culture. The results aren't just anecdotal. Increased sales, reduced credit card churn, and elegant productive time, avoiding the superfluous scheduling nature of full-time employees.
In the virtual classroom of Working Solutions University™, certified educators teach agents about a client’s business, culture and customers. Our diverse talent pool of brand cheerleaders specialize in the industries we serve.
Recognized leader—enterprise shortlist
Recently, industry analyst Ovum ranked us among the leaders in home-based outsourcers. Ovum puts Working Soluions on the enterprise shortlist for service providers, stating the company“…will remain a top-line vendor in the home agent space for the foreseeable future.”
Success in business is about relationships—working with people you trust, count on, who step up and deliver. Consistently. We’ve done that for almost 20 years. We call it staying power. Our clients and customers call it proven.
Partner with the highest rated contact center outsourcer to be with you when you need a fast-flex customer service operation, focused on the customers you serve and