Sales Operations Manager

  • Fuze
  • Remote
  • Oct 03, 2020
Full time Software

Job Description

Fuze is a global, cloud-based unified communications platform. Designed for the way people work, Fuze powers business conversations and insights across the modern enterprise. With a single unified voice, video, and messaging application, people can now communicate anytime, anywhere, across any device.

We are looking for an energetic, self-starter Sales Operations Analyst to join our team to help us support our worldwide sales organization. This is a great opportunity for an individual with strong problem solving and analytical skills to make a big impact at our fast paced organization. The right candidate will work well autonomously but will also be part of a creative and energetic team. This role reports to the VP of Customer Success & Sales.


  • Partner with Finance teams to ensure accurate bookings reporting and timely commissions payments for Sales
  • Manage Sales Operations data and performs data validation and cleansing as required
  • Meet with business users to gather requirements for enhancements and assist with the implementation of solutions to address business needs
  • Execute in-depth analyses of Sales Operations performance across a variety of projects
  • Provides day-to-day end-user support including implementation, user adoption, system configuration and maintenance, testing, data integrity, backups, etc.
  • Maintain security such as user accounts, sharing rules, permission sets, user roles and profiles, field-level security, queues, public groups, and other setup options.
  • Maintain and create workflow rules, Process rules, validation rules, formula fields, auto-assignment rules, etc.
  • Configure and customize including custom fields, roll ups and formula fields; page layouts and record types; custom objects; workflows and email alerts, field updates, task creation, and outbound messages; email-to-case using a support queue; and lead assignment rules
  • Manage documentation and training for the deployment of SFDC updates, enhancements and new system functionality. Train new Sales hires as part of the onboarding process and train all users on an ongoing basis in the use of the SFDC application via instructor-led sessions and web conferencing.
  • Prepare biweekly forecast information for the CSO regional managers in connection with biweekly forecast calls by region.
  • Provide support to the VP, Customer Sales & CSO monitoring, tracking information and summarizing results of the biweekly forecast calls as well as ad hoc reviews conducted with managers, field sales and other groups.
  • Prepare analytical reports of Sales results against quotas, budgets and prior year's performance by region, manager and sales representative.
  • Develop annual sales quotas for all levels of the Sales group on a worldwide basis. Prepare interim quotas for new Sales hires joining the company during the year.
  • Prepare powerpoint presentations for Board and Executive team meetings, quarterly business reviews, quarterly All Hands meetings and the annual Sales Kick–off Meeting.


  • Bachelor's degree required with at least 5 year of related experience
  • Excellent written and oral communication
  • MS Office proficiency (especially in Excel)
  • com proficiency
  • Enthusiastic and self-motivated
  • Ability to effectively balance various tasks simultaneously and adapt to shifting or competing priorities in a fast-paced working environment


Sales Role

Inside Sales