Sales Account Executive, Remote

  • shopkeep
  • Remote
  • Oct 04, 2020
Full time Software

Job Description

About Us

Today's economy requires business owners to adapt quickly and think on their feet. ShopKeep's software-first commerce solutions make that possible.

Our cloud-based point of sale, payment processing, flexible hardware, and business-friendly financing let owners start, run, and grow their businesses in person and online. They can manage inventory, optimize staffing, streamline their operations, and market to their customers from one intuitive dashboard.

We understand what it's like to run a business, because we've been helping business owners succeed for over a decade, and we share their mindset. ShopKeep, after all, is also a small business, born to give our peers the tools they need to dream big, fight smart, and succeed on their own terms.

Today that mission is more relevant than ever, driven by team members around the world. ShopKeep is headquartered in New York City, with offices in Portland, Chicago, and Belfast. We're innovators, technologists, and customer advocates who are obsessed with helping independent businesses survive and thrive.

About This Role

As a Sales Account Executive, you'll sell ShopKeep's cloud-based iPad POS technology to key stakeholders in a wide variety of small businesses. You will interact with all manner of small business owners each and every day, striving to help them run a smarter business. From cold calling to web-based demonstration of our unique and powerful software, you'll take full ownership of the sales cycle. Your sales technique involves phone skills and persistence. All merchant contact will be over the phone and through digital communication.

Our ideal candidate is enthusiastic, driven, and competitive -- you'll be surrounded by like-minded people on the Sales team at ShopKeep. A Sales Account Executive does everything in their power to meet goal; a ShopKeep Sales Account Executive exceeds it, month over month. Hungry for an opportunity to be #1? Want to be recognized for your performance, and be part of a team that is changing small businesses? Great! This job's for you.

What You Will Do

  • Field inbound phone calls and web forms from prospective merchants in retail boutiques, bars, restaurants, etc.
  • Conduct live, web-based software demonstrations for qualified SMB owners, and recommend solutions for their business
  • Prepare customized quotes for merchants and collect payment accordingly
  • Identify opportunities to upsell current merchants on new and exciting ShopKeep add-on services
  • Track phone calls, emails, and client engagement using Salesforce
  • Prioritize and maintain your sales pipeline through the merchant lifecycle, from prospect to customer
  • Become a ShopKeep expert in order to consult your merchants on what solution is best for their business
  • Provide constructive feedback to key business stakeholders, helping us continue to innovate our process and product

What You Need

  • 2+ years of phone sales experience and prior closing experience
  • Passion for helping to equip small business owners with the tools they need to thrive in the modern marketplace
  • Drive to succeed on a high level and crush goals month over month
  • A positive, can-do attitude; you come into work ready to exceed expectations and conquer the day
  • A willingness to learn and constantly improve. You are not satisfied with 100% and are always looking for ways to meet the next challenge
  • Flexibility in Hours: this role requires a weekend shift on rotation (from either 9-2 or 2-5pm EST on a Saturday)
  • Excellent written and verbal communication skills
  • Ability to thrive in a fast-paced, changing environment

A plus!

  • CRM Software: Working knowledge of Salesforce (or other CRM software you might've used).
  • Phones Sales: Familiar with closing tactics and prior experience working within a SaaS company.


We provide the essentials...

  • Medical, Dental, and Vision Insurance
  • Flexible Paid Time Off (PTO)
  • Commuter Benefits
  • 401k Match

...and the fun-damentals:

  • Lively and enriching culture
  • Regular team events, including Happy Hours and Game Nights
  • Catered lunches
  • Meditation Sessions
  • And more to come as we work on ideas to help us keep the community feel connected while working remote

ShopKeep is an Equal Opportunity Employer

We are an Equal Opportunities Employer. We don't discriminate based on gender, gender identity, sexual orientation, race, nationality, or any other individual characteristics. We practice equality of opportunity in employment and select the best person for the job.



Sales Role

Inside Sales