National Account Manager - Indianapolis, USA

  • IDEX
  • Remote (Indianapolis, IN, USA)
  • Apr 17, 2020
Full time   Manufacturing

Job Description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses at around the globe, chances are, we have something special for you.

Primary Function

The National Account Manager is responsible for managing strategic customer accounts at a national level, maximizing all opportunities for sales within the accounts. Develop and execute sales strategies to meet or exceed plan targets, analyze industry, and account trends as well as identify new product and market opportunities, establish and manage metrics to meet customer expectations, and manage operational excellence interface to leverage our expertise in strengthening account relationships.

Essential Duties

Sales Growth: Execute the vision and strategy for growing sales and expanding product offerings. Analyze industry and account trends. Identify, cultivate and grow new customer business relationships.

Market Development : Work closely with the Knight development teams to achieve and sustain adjacent market growth.

Channel Development: Develop and execute the optimum sales channel for product promotion, value, and distribution for all product categories.

Product Positioning: Recommend and implement approved price and promotion strategy as required to establish and maintain market position.

Customer Management : Maintain and ensure high-level OEM customer contact and facilitate and promote customer satisfaction. Provides customer feedback and needs to the organization to assist in the planning process.

Forecasting : Develop and anticipate sales volumes to ensure profit generation, manufacturing level loading to ensure on-time delivery to the customer.

Process Improvement: Lead/participate in process improvement projects to enhance sales growth and corporate growth initiatives.

Key Accounts Manager: Personal management of all key accounts.

Customer Training - Support customers with hands on guidance, site visits, demonstrations and troubleshooting activity. Provide product training and promotion seminars to assigned accounts and customers as required or directed.

Product Development : Identify and communicate customer requirements for new products as required to achieve market share goals within a specific market through the tollgate process.

Technology Development: Participate in the identification of potential new emerging technology and product enhancements to the current sales portfolio. Participate in any local trade organizations that will help grow the business in the territory. Extensive travel to trade shows, existing customers’ and prospective customer’s business locations, as well as IDEX business units.

Perform other responsibilities required or as assigned.


  • BS/BA degree in marketing, communications or engineering.

  • 5+ years’ sales experience in a manufacturing environment; or equivalent combination of education and experience

  • Experience with chemical pumping/dosing systems.

  • Experience in food, beverage or dairy processing, healthcare industries.

  • Understanding of pneumatic and electric chemical pumping systems.

  • Sound electro-mechanical skill set (use of a volt meter, hand tools, pc’s, etc.).

  • Proven relationship builder with customers.

  • Strong leadership skills with the ability to interact with people at all levels

  • Excellent verbal and written communication skills combined with strong attention to detail and the ability to make logical decisions.

  • Accomplished negotiation and key account management skills.

  • Leads or participates in several projects and initiatives simultaneously

  • Highly proficient Microsoft Office products.

  • Computer skills including CRM programs such as or Microsoft dynamics.

  • Must possess high-energy and drive to succeed. Demonstrated sense of urgency.

  • Must be proficient in forecasting, understand margin analysis and financial statements.

  • Must be able to use creativity to solving customer problems.

  • Perform other duties as assigned.

  • 80/20 experience and proficient with JD Edwards, preferred.

  • Write reports, business correspondence, training material and standard operating procedures.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

  • Works closely with other unit sales management, other IDEX business units, customer support, applications and product engineering, information systems, and finance.

  • Willingness to travel, including 60% overnight stay and possess a valid driver’s license and US Passport. Able to travel via automobile, airplane, train, or bus. Travel may include multiple week trips at a time visiting multiple cities. Maintain composure and professional approach when dealing with public.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you’re driving has a BAND-IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.


Apply today!



Sales Role

Account Management