Island Pay
Remote
The Island Pay Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They may also act as a KYC advisor from time to time, when onboarding new customers. As a CSR, you are genuinely excited to help customers. You’re patient, empathetic, and passionately communicative. Our Customer service representatives will put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and as an Island Pay CSR, you will gather this feedback, and have the ability to communicate this information back internally for us. Problem-solving should also come naturally, as this role will have access to tools to quickly and easily solve customer issues. You are confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints....
